Question: What if I order a demo with incorrect specs, but don't realize the error until I receive the club(s)?
Answer:
First, please notify GolfClubDemo.com customer service of the error and that you will be returning the incorrect item or items. Please utilize the return shipping label included in the original shipment. Once the demo has begun it's return shipment and is verified by it's Fedex tracking number, you will be refunded the demo fee for the item less a $10 processing charge.
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Question: Who is responsible for any damage to the club while in my possession?
Answer:
If a club is damaged during the demo period while in the possession of the customer, then the customer is asked to both contact GolfClubDemo.com and return the club as soon as possible. GCD representatives will then examine the club. If it is determined that the damage occurred during "normal" use, the customer will not assume any responsibility. If it is determined that the club was abused, then the customer will assume full responsibility for the damage and will be charged full retail price for the club.
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Question: If I demo a particular model club, can I apply the demo fee to a different manufacturer or model?
Answer:
Your demo fee can only be applied to your club purchase if you buy the same manufacturer and model as you had demoed. In your demo shipment you will receive a coupon code for use in buying equipment from our retail partner, Golf Galaxy. This coupon code is only good for the type of club demoed and is not valid for any other purchases made.
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Question: If I decide to purchase clubs, who do I make the purchase from?
Answer:
All clubs can be purchased through our retail partner, Golf Galaxy. Clubs can be purchased either online or in-store. Please use the coupon code included in your demo shipment to apply your demo fee towards the purchase. GolfClubDemo.com does not sell clubs.
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Question: If I demo multiple clubs, how much of my demo fees will I be able to apply to a potential purchase?
Answer:
Only demo fees associated to a particular demo can be applied to a purchase of that particular club. For example, if you demo three (3) different drivers and decide to purchase one, you would only be able to apply the demo fee associated with that club towards the purchase of the same model from our retail partner, Golf Galaxy. This is done via a coupon code provided with your demo order that is good only for that particular model club.
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Question: What if I want to keep my demo? Can I buy it?
Answer:
Demo clubs are not available for purchase. Your demo club(s) may already be reserved by another customer. If you fail to return the demo, you will be charged the full MSRP of that club(s) along with a 10% restocking fee.
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Question: How long do I get to keep my demo? When do I have to return it?
Answer:
Your demo period is 5 days. You must ship out your demo by the "Return By" date or by the 5th day of your demo. The day the demo needs to begin it's return shipment will be clearly shown in your "My locker" section of the website. You will also be able to schedule your return shipment automatically from within your "My Locker" area of the website as well as print a return shipping label should you misplace the label included with your demo order. Failure to ship back your demo by the 5th day of your demo period may result in a $5 per day late fee.
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Question: When I demo a set of irons, will I receive the entire set?
Answer:
Yes! When you demo a set, you will be shipped the entire set of clubs.
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Question: How do I return a demo if I cannot schedule a pickup?
Answer:
If you cannot schedule a pickup, you have one of two options: Drop it off at the nearest authorized FedEx location, FedEx Kinkos, Pak Mail, etc. If this is not possible, contact customer service to have them dispatch a FedEx driver to your location.
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